Installation guide

Install SocialSnap from the Shopify App Store

Getting started is easy. Install SocialSnap from the Shopify App Store with one click.

1. Visit the SocialSnap listing on the Shopify App Store
2. Click "Add app" or "Install"
3. Review the permissions and click "Install app"
4. You'll be redirected to the SocialSnap dashboard in your Shopify admin

Tip: SocialSnap offers a free plan, so you can try it before upgrading. No credit card required.

Connect your Instagram account

Connect your Instagram Business or Creator account to start syncing your posts.

1. From the SocialSnap dashboard, click "Connect Instagram"
2. You'll be redirected to Instagram's authorization page
3. Log in to your Instagram account (if not already logged in)
4. Click "Allow" to grant SocialSnap access to your media
5. You'll be redirected back to your Shopify admin

Important: You must have an Instagram Business or Creator account — Instagram's API doesn't support personal accounts. See how to convert your account.

What permissions does SocialSnap need?

• Basic profile: to display your username and profile picture
• Media access: to fetch your posts, images, videos, and captions

SocialSnap only reads your public media. We cannot post, delete, or modify anything on your Instagram account.

Add the feed widget to your theme

SocialSnap uses Shopify's Theme App Extensions, so you can add the widget without editing code.

1. Go to Online Store → Themes in your Shopify admin
2. Click "Customize" on your active theme
3. Navigate to the page where you want to add the feed (e.g. Homepage)
4. Click "Add section" (or "Add block" for specific areas)
5. Search for "SocialSnap" and select "Instagram Feed"
6. The feed will appear with your Instagram posts
7. Click "Save" to publish

Tip: You can add the SocialSnap widget to multiple pages — homepage, product pages, about page, or any custom page.

Customize your feed

Customize the feed appearance directly in the theme editor or from the SocialSnap app settings.

Theme editor options. Click on the SocialSnap section in the theme editor to access:

• Layout: Grid, Slider, or Circle (Stories-style)
• Columns: 2–8 columns
• Posts to show: how many posts to display
• Spacing: gap between posts
• Border radius: round the corners of posts
• Show captions: display post captions on hover
• Hover effect: zoom, fade, or none

App settings. For more options, go to Apps → SocialSnap → Settings:

• Auto-sync: enable automatic updates (paid plans)
• Sync interval: how often to check for new posts
• Default layout: set defaults for new feeds

Create custom feeds (optional)

Create multiple feeds with different posts for different pages. This is a Pro feature.

1. Go to Apps → SocialSnap → Feeds
2. Click "Create Feed"
3. Give your feed a name (e.g. "Homepage Feed", "Product Page Feed")
4. Select which posts to include or exclude
5. Copy the Feed ID
6. In the theme editor, paste the Feed ID in the widget settings

Tip: Use different feeds to show specific products on product pages, or curated content on your homepage.

Troubleshooting

Converting to an Instagram Business account

If you have a personal Instagram account, you'll need to convert it to a Business or Creator account:

1. Open Instagram and go to your profile
2. Tap the menu (three lines) → Settings
3. Tap Account
4. Tap Switch to Professional Account
5. Choose Business or Creator
6. Connect to a Facebook Page (required for Business accounts)

Feed not showing

• Make sure you've connected your Instagram account
• Check that the theme app extension is enabled in theme settings
• Try clicking "Sync Now" to fetch fresh posts
• Clear your browser cache and refresh

Posts not updating

• Free plan requires manual sync — click "Sync Now" in the app
• Paid plans sync automatically based on your interval setting
• Instagram API can take up to 1 hour to reflect new posts

Need more help?

Email conversionlabsdev@gmail.com or check the FAQ page.